• "I am continually impressed by your professionalism. You have a balance between the professional nature of your work and the human qualities required to be successful in it." Senior Project Manager - Multi national Technology Company

  • "The consultative approach provided by Humanconnection has helped Fortior Global understand the importance of workplace dynamics and has been invaluable in helping sustain its business growth and success." Bazil Roberts - Director, Fortior Global

  • "Dealing with Sue was a breath of fresh air compared with other agents." Neil Canby - Business Development Manager

  • "The team at Humanconnection took the time to understand the complex business that is Fortior Global, including its people and culture - providing practical advice, and challenging the management team." Bazil Roberts - Director, Fortior Global

  • "Sue Williams took the time to ask the pertinent questions and to understand more about my background. The result was a great match within a large international company." Derek Van Buren - Chief Information Officer - SGS

  • "Humanconnection we are able to continually improve teamwork and job satisfaction, and develop additional skills to enhance vital relationships between staff, customers and suppliers." Jim Loader - Director Stott + Hoare

  • "Humanconnection got it right for Fortior Global and we look forward to continuing this partnership as we continue with the business growth plans and strive to be an employer of choice." Bazil Roberts - Director, Fortior Global

  • "Andrew really gets HR - the whole dynamic of the manager/employee relationship - how best to build that relationship to get the most out of staff. I have found this to be a rare ability." Mark Jackson - Managing Director, Multipro

  • Thank you once again for taking (and investing) the time to meet with me today. I left your office inspired to say the least! It has been sometime since I have meet someone who is so professional and passio ... Christopher Erikson

  • Our meeting was very thorough, you have easily exceeded the professionalism of the other people I have spoken to so far. William Allison

  • I would like to take this opportunity to express my heartfelt thanks for all the help Jennifer & Sue have done for me this year, I am truly grateful for it! Ravitha Sukumaran

Writing your Resumé

The thought of writing a resume fills many people with dread. However, all you need is a plan that covers both lay out and content. Humanconnection passes on advice drawn from years of experience and based on their success in a competitive market place.

The plan below will help you produce a resume that is easy to read and packed with facts employers want to know.

Contact details
Centre contact details at the top of the page. Include name, address, phone number, mobile and email. Make sure your name and phone/email contacts are on each page just in case the pages get separated. Only use professional-sounding email addresses. Emails used by couples or zany nicknames like ‘evilpixie@’ should be replaced. This is a marketing document promoting you so use some variation of your name.

Lay out
The best advice is to keep it simple. Font style should be easy to read like 11 point Times New Roman. Candidates who use a table format waste a lot of space and make their document hard to read. Centering contact details and your Career history or Career summary is fine, place the other information flush left.

Bold for headings is easier to read than bold and underline (overkill). Use dot points if you want, but just the one type. Avoid colours as the content of the resume is the most important thing.

Summarising your strengths upfront
You can do this two ways: Key Strengths listed as dot points or by creating a section under a heading like Career Profile.

Key Strengths

To give your resume a quick snapshot of what you have to offer and instantly get your CV in the short list use dot points.
For example:

  • Program Management for multi country implementation responsible for a team of 27 and a budget of $2.6 million.
  • Five years Client Manager experience responsible for the success of a complex supplier- client relationship.

As a guide, six points is ideal but there is no fixed number.

Another tip, be specific, don't use generalisations. What does "Excellent Communication Skills" really mean?

Career Profile, Career Overview, Career Summary, Career Objective?

Start your resume with a Career Overview. Employers want to know what you are going to do for them. A Career Overview is a preview of what is in your resume. It should be a few sentences and written as one paragraph. It should include a smattering of your professional, academic and industry training. Some personal attributes are optional.

For example:

Career Overview

A sales management professional with seven years' experience in the media industry, I have worked on newspaper, web and television products. I have a proven track record of developing new business and motivating a team to consistently exceed targets. I've recently completed a Masters of Business Administration and am now seeking a new professional challenge.

Avoid vague statements, if you get a "so what" reaction to what you have written leave it out.

Finally, if you wish to state the career direction you seek conclude with a career objective e.g. - "While currently a Product Manager, my career goal is to move into general management".

Professional history
Outline your career history in reverse chronological order.
The structure to follow for each role is:

Job title, employer, dates
What you did, for whom and when.

Description of employer
This is appropriate for those coming from overseas or in cases where the company might be largely unknown. Organisations like IBM, News Limited, Suncorp or the big banks, to name a few examples, will need no explanation.

Include ‘only’ the key things you were "responsible for" (accountable for).  Don't list every single thing you did e.g.  "Attended a weekly team meeting". So what? "Chairing" the weekly team meeting is a responsibility. See the difference?

Achievements (up to three per job is good)
This is where you list the things that you did that you were not paid to do. Items would include staff awards, special commendations, suggestions you put forward, scoped out or helped to implement that led to cost savings or an increase in revenue, access to new clients, higher levels of customer service, time efficiencies and so on.

Please note ‘meeting’ a target is ‘not’ an achievement - it's doing what you are paid to do. Exceeding a monthly target by an average of 30 per cent with a top result of 56 per cent is an achievement.

Achievements show potential hirers what you are made of - and what they can expect you will do for them.
Indent your achievements by one tab on your resume to make them stand out.

Example of a fictional professional history using the above lay out:

Follow this format for at least your last two to three jobs.


Customer Services Manager, A-1 Clothing Care Service, October 1999 - present day

About A-1:
First opened for business in November 1999, the company provides a national telephone and email consumer service to the end users of its 35 fashion retail or design clients.

Manage a team of 30 call centre agents who advise consumers on garment care, product updates and where to purchase particular garments.

Update and distribute new research to call centre agents; manage technology suppliers.

Plan and project manage technology and service improvements.


  • Recruited, trained and established a start up team that was fully operational within a month - one week ahead of schedule
  • Introduced technical efficiencies that resulted in an improved customer response time of 150 percent.
  • Worked with the sales team to create new products and services that resulted in a 40 percent increase in our customer base in 2005-2006.
  • Named Employee of the Year 2006

Education and Training
Start with your highest qualification first.
Education and Training section can cover university, TAFE training, industry courses, in-house courses, and any other professional training.

Professional Memberships
Include only those relevant to your career as well as an indication of how active you are in the organisation.

References/Referees come at the end. "Written references available upon request" is all you need to provide in your resume.

Hobbies and interests
This is a personal decision to include or exclude however little value can be gained by inclusion.
Some career experts warn that the section could work against you if the reader dislikes or is threatened by the activities you list.

How long should a resume be?
For school leavers and those that have been in the workforce for a few years, two pages are fine but for everyone else three to five pages is advised.

Hiring managers and recruiters want to see how your career has developed as well as some detail of your achievements.
Senior candidates should not go back more than 10 years. You can include a paragraph under the heading "Other professional experience" if you want so you can mention earlier work of particular interest or relevance. Also you can provide a full summary of your professional history.

Our Last Suggestion
The structure above provides the potential employer with the information that they need - in the correct order - and laid out in a way that helps them make the decision to interview or not.

No one gets a job based on the resume alone; you need Humanconnection to support you. The purpose of your resume is to get the interview, no more, no less. Send further questions about resumes to us at